Here are the instructions for the auto attendant. When you have finished recording your greeting please send your PM an email confirmation and we will begin to program it.

Please see below for sample script.

Instructions To Record The Auto-Attendant:

  1. Dial 1-617-553-9824
  2. Press "1" to record a prompt (Auto-Attendant)
  3. Enter the prompt number followed by the pound (#) key, your prompt number is provided by ATC, once you enter the prompt number be ready to record your greeting
  4. Enter the prompt number followed by the pound (#) key, your prompt number is provided by ATC, once you enter the prompt number be ready to record your greeting
  5. To listen to your greeting dial the same number and press "2" to review your greeting

Sample Auto-Attendant Script:

Thank you for calling ____________. If you know your party's extension, please dial it now.
To dial by last name, please press ___
For Customer Service, please press ___
Accounting, please press ___
Customs, please press ___ Etc.
To reach the operator, please press 0

Please note that we will need you to record the auto attendant first, then email us the distribution list of who is associated with each department (i.e., customs will be directed to [specify employee/extension]).