American Telephone Company's Hosted PBX platform provides a robust suite of features comparable to those of any high-end system.

Our Hosted PBX product is ideal for any business looking to replace premised based phone systems or looking to gain total control of their telecommunications environment without paying for costly service or software assurance contracts.

Features and Benefits:

Individual Direct in Dial Numbers: Ability to bypass an auto attendant or receptionist and reach a user directly with their own, personal phon e number.

Inbound Caller ID: Call details appear on the phone when a call is received.

Outbound Custom Caller ID: Customize outbound caller ID with a specific phone number and area code.

Call Transfer: Transfer a call to a phone anywhere.

Call Waiting: Allows a person to receive a call when on the line with someone else.

Call Forwarding (Temporary): Set office phone to ring to another device. Can be done on phone or through web portal.

Three-Way Conference Calling: Ability to conference in two other people, for a total of three parties on the line.

Directory Dialing: Ability to have personal and corporate directories programmed on phone.

Custom On Hold Music: A caller on hold will hear user-created music on hold.

Voicemail to Email: Ability to receive voicemails to the user's email address.

Missed Call Notification: Receive an email notification any time a phone call is missed.

Simultaneous Ring: Ring any number of phones simultaneously.

Shared Call Line Appearance: Allows Reception/Administrators to identify what number/extension the caller intended.

Sequential Ring /Find Me, Follow Me: Ring phones in a predetermined sequence until user or voicemail picks up.

Speed Dial: Set up personal speed dials from each phone.

System Operation Times: Allows you to turn your system operation times on and off.

Auto Attendant: A pre-recorded response allows callers to press a key and be routed to the associated destination. Recording instructions

PIN Codes: Ability to create enterprise-wide PIN codes to make outgoing calls.

Busy Light Fields: The ability to recognize whether an extension is in use or not. The extension will light up, and allow an Admin or Executive user to monitor and answer that extension.

Web Admin/User Portal: Administer your phone or system through an online portal.

Call Recording: Record and store phone calls.

Call Reporting Logs: Ability to review call activity in real time, as well as pull a CSV file.

Call Queue Analytics: The ability to record and report call queue data for every employee logged in while tracking daily traffic and wait in-between calls. (Enhanced feature - Inquire for more details.)

Web Receptionist: The ability to view current phone users, voicemails and transfer calls via a web client.

Call Park: The ability to put a call on hold from one telephone and continue the conversation from any other telephone from any location in the world.

Intercom: Two-way audio communication via intercom.

Disaster Recovery: Guaranteed method to ensure you never lose service during an outage or natural disaster.

Flexibility:

  • Online portal access
  • Change extensions on the fly
  • Add new phones in days

Savings:

  • Fixed usage charges
  • No service contracts
  • No software assurance contracts
  • Volume and term discount plans provide significant savings on already competitive ATC rates