American Telephone Company can provide the most effective solutions to meet all your business telecom needs. The following case studies illustrate ATC's approach to solving a variety of corporate challenges. Contact ATC today and find out how we can do the same for your company:


The Challenge:

A nationwide logistics company headquartered in New York with 80 plus locations had point to point circuit contracts that were getting ready to expire. The bandwidth was not enough to support the remote branches increasing Internet use and the connection back to the company's data center could no longer support real time data transactions. In addition, the customer was looking to reduce overall costs and provide some type of disaster recovery not only for data but voice traffic as well.

The ATC Answer:

Replace the point to point circuits that were all going back to the customer's data center with a nationwide MPLS solution. This allowed us to increase the bandwidth requirements, provide managed routers so we could monitor the circuits, connect all the PBX's to the network & reduce the amount of hardware needed in the data center. This solution allowed us to link all the customers PBX's together providing interoffice dialing, least cost routing (LCR) while having the ability to pull dial tone from other branches if needed.

The Result:

Each facility now has adequate bandwidth for Internet and real time data to the customer's data center. The customer has saved thousands in usage related charges as they no longer pay for inter office calls and have done least cost routing for long distance. In addition, the network overall is now fully managed with updated equipment.

The Challenge:

The customer was replacing their PBX and discovered that they had dozens of different services from the LEC. They could not fully understand what they had and why they had it so the customer's consultant brought ATC in to meet with the customer. After pulling all the detailed records we found the customer was utilizing old grandfathered technology with a huge price tag. They had 3 locations (Sales, Service and Pre-Owned) all tied together with no back up.

The ATC Answer:

Since a new PBX was being installed at each location we replaced all the local business lines with PRI service. This allowed the customer to assign private DID numbers within the organization, give them the ability to control out bound Caller ID number and provide DTO (direct trunk overflow) so callers would be automatically re-directed to another office in the event of an outage. We also provided a MPLS solution so calls could be transferred between all 3 facilities. As an added bonus, the MPLS also allowed for all 3 locations to be on the same secure network giving all the departments' access to 1 single database.

The Result:

The customer now utilizes advanced technologies, has 1 bill to pay and operates as one business instead of 3. They added a disaster recover solution which is something they never had or thought about and saves on the monthly telecommunications expense.

The Challenge:

A health care group, consisting of several hospitals & remote doctors' offices were looking to secure a new telecommunications provider for all their local and long distance services. They had in excess of 100 individual bills, had no idea who to contact for any problems questions or issues and was spending tens of thousands monthly.

The ATC Answer:

ATC created a detailed inventory of all the locations and listed all the service types with the corresponding bills so they could see exactly what service each location had. Once the customer reviewed this report they found they had several bills for locations that were relocated or closed. ATC replaced the costly antiquated Centrex service with PRI's for the primary voice at all the larger facilities utilizing different underlying networks to provide network survivability, something the hospital never had prior. In addition, we provided fail over services using our DTO fail-over product.

The Result:

The hospital now has a detailed inventory by locations showing exactly what services they have, what the underlying network is, how the service is redundant and how the fail-over operated in the event of an outage. Furthermore, they save tens of thousands per year by changing over to American Telephone and now have 1 bill with child accounts reducing the time AP spent on paying bills.

The Challenge:

The company operates large Hedge fund located in lower Manhattan. After super storm sandy took their facility down for over 2 weeks they realized it was time to figure out a game plan in the event something like this happened again.

The ATC Answer:

We provided the company with our On Net SIP Trunks, individual DID fail-over & IDR VM. This solution now allowed us to re-direct individual's calls to a few numbers, if they did not answer the call it would be pulled back to our IDR VM system so the caller could leave a message. Once the message was left, our system would then send a waive file to the recipient via email.

The Result:

The customer now has a service that provides automatic DR Failover in the event of an outage.

The Challenge:

The company operates a 24/7 call center in NY that handles customer service and repairs globally. The facility they operate out of has service related issues when it rains and often times losses service for days on end. The customer needed to find a solution so the call center would not go down during bad weather.

The ATC Answer:

We provided our On Net Enhanced PRI (E-PRI) service with managed router and backed it up with both a wireless and cable connection. In the event the local line went down our system automatically redirected the calls to the 2 additional connections in our router resulting in no down time.

The Result:

The call center is set up with redundant paths in the event their main connection is lost.